Frequently Asked Questions

This section contains the most Frequently Asked Questions and their corresponding answers.

Q1. How do I set up an AmCham OFS account?
A1. Simply fill out AmCham’s secure online application. You will be notified by email of your account name, user name, and password.

Q2. How do I purchase time for my account?
A2. Once you are signed up and are a member of AmCham OFS, there are two ways to purchase additional credit for your account:
a) Cash or Cheque:
To purchase additional credit by check or money order, simply send a minimum of 50.00 LE to:
Address: AmCham Egypt
33 soliman abaza street, dokki
b) Credit Card:
To purchase credit to your account by CREDIT CARD, merely access your account through the members login window at the AmCham OFS website, click ‘Buy Credit’, fill out the form, and then click on the ‘Pay online’ button. Please be sure to include your user id number and logon name that you received in your email account confirmation on your check.

Q3. How do I send a fax with the AmCham OFS service?
A3. AmCham OFS offers the following two ways to send faxes with tremendous savings.
Email to Fax:
· After signing up, you can use AmCham OFS’s email to fax. There is nothing to download to use this function and you can use your existing email program. Simply do the following:
In the address field type ‘destinationnumber@AmChamFax.com’.
In the subject field type ‘u=’ followed by the recipient’s username, and then type 'p=', followed by your password.
Ex. U=username p=password
Attach the document you would like to send in the attach field.
In the message field, type what you would like to appear on the cover page. Then send the fax and you are on your way to realizing significant savings!
Web to Fax:
· After signing up you can use Web to fax option.

Q4. I sent a fax. How do I know if it was transmitted successfully?
A4. There are several different ways that AmCham OFS lets you know the status of sent faxes.
· You will automatically receive an email within a couple minutes informing you of the status of your fax.
AmCham OFS also offers advanced virtual real time reporting on the web. To utilize this feature, you can access your account at the AmCham OFS home page, choose the type of reporting you desire (ex. Detailed Reports, Reporting by Country, or Reporting by Fax Number). Upon choosing a reporting option, you can then choose the time period for the report, and the option to view only successful or failed faxes, or both.

Q5. For how long can I view and resend my history faxes?
A5. You can't view or resend faxes older than 30 days

Q6. How many pages am I allowed in the cover sheet?
A6. You are only allowed to send one page in the cover sheet. If you write more than one page in the body field, only one page will be sent. You can send the rest of the pages of the cover sheet as attachments.

Q7. Why sometimes my faxes couldn't be sent properly?
A7. Faxes might not be sent properly, when users use complicated formatting in their documents.
However, for cases such as this we are introducing a new service for the Online faxing which is the PC to Fax.
The PC to Fax works like any print driver you may have on your PC. When you want to fax a document, simply open it up, go to Print, and select 'AmCham Online faxing' as your printer. The easy to use interface will then ask for the recipient's name and fax number and off the fax goes! You will know the fax was delivered by return email in minutes!
Please click here to download the software and install it on your PC. Once you have done this, you can start sending the faxes.

Q8. I signed up at the AmCham OFS website and never received email confirmation of my account.
A8. When signing up for an account with AmCham OFS, be sure to enter the correct email address. AmCham OFS uses the clients email address to generate an account name as well as transmitting success, failure, and consolidated reports. If you never received confirmation of your account, please contact AmCham OFS through one of the means listed below.

Q9. Are the faxes I send over the AmCham OFS network secure?
A9. AmCham OFS uses both proprietary encryption and transport protocols to ensure the integrity of the transmission. Security and confidentiality of our clients’ fax transmissions are of the highest priorities at AmCham OFS.

Q10. Why there were more pages faxed than the ones I sent?
A10. If you are using Email to fax, this will happen if you send in HTML or Rich Text Format. The HTML/Rich Text code is sent on the first page. Please send in Plain Text Format and this will not happen. If you are using our Web to fax, you probably have one line at the end of the page that went to an extra, next page. This can be fixed by resizing the document. If this is not the cause for extra pages, please contact AmCham OFS so we can investigate. In addition, take care that a cover page (body of the email) would incur an extra cost and will be considered as an extra page.

Q11. Can I fax a scanned document?
A11. More than 50% of the documents that go over our network are scanned documents. When scanning a document for fax, please make sure you scan at 100% and in Line Art Mode. For HP multifunction printers, please choose the Output Type 'Black and White bitmap' and Output Resolution '200 dpi'.'

Q12. How do I contact AmCham OFS?
A12. AmCham Egypt
33 Soliman Abaza Street, Dokki
Phone: 3338-1050 Direct: 3761-9641 fax: 3338-9896 Email: ofs@amcham.org.eg

Q13. What are the differences between web to fax and email to fax?
A13. By using email to fax you can send mass faxes with personalization. But with web to fax you can only send 10 numbers at a time without personalization.

Q14. What formats are supported by AmCham OFS?
A14. Email to fax can support the following types of attachments but only one attachment can be sent for each email:

Access Versions through 2.0
Adobe Photoshop (PSD) Version 4.0
Adobe PDF
AMI/AMI Professional Versions through 3.1
AmiDraw (SDW)
ANSI Text 7 & 8 bit
ASCII Text 7 & 8 bit
AutoCad Interchange (DXF) Versions 12 and 14
Binary Group 3 Fax All versions
Bitmap (BMP, RLE, ICO, CUR & OS/2 DIB) Windows
CALS Raster Type I and Type II
Computer Graphics Metafile (CGM)
DataEase Version 4.x
dBASE Versions through 5.0
dBXL Version 1.3
DEC WPS Plus (DX) Versions through 4.0
DEC WPS Plus (WPL) Versions through 4.1
DisplayWrite 2 & 3 (TXT) All versions
DisplayWrite 4 & 5 Versions through Release 2.0
Enable Versions 3.0, 4.0 and 4.5
Enable Versions 3.0, 4.0 and 4.5
Enable Versions 3.0, 4.0 and 4.5
Encapsulated PostScript (EPS) TIFF header only
Executable (EXE, DLL)
Executable for Windows NT
First Choice Versions through 3.0
First Choice Versions through 3.0
First Choice Versions through 3.0
FoxBase Version 2.1
Framework Version 3.0
Framework Version 3.0
Framework Version 3.0
Freelance for OS/2 Versions through 2.0
Freelance for Windows Versions through Millenium Edition
GEM Pain (IMG)
Generic Text
Graphics Interchange Format (GIF)
GZIP
Harvard Graphics for DOS Versions 2.x & 3.x
Hewlett Packard Graphics Language (HPGL) Version 2
HTML Versions through 3.0
IBM FFT All versions
IBM Revisable Form Text All versions
IBM Writing Assistant Version 1.01
International Word Processors
JPEG
JustSystems Ichitaro Versions 5.0, 6.0, 8.0 and 9.0
JustWrite Versions through 3.0
Kodak Flash Pix (FPX)
Kodak Photo CD
Legacy Versions through 1.1
Legacy Versions through 1.1
LZA Self Extracting Compress
LZH Compress
Macintosh PICT1 & PICT2 Bitmap only
Macintosh Word Processors
MacPaint
MacWrite II Version 1.1
MASS11 Versions through 8.0
Micrografx Designer (DRW) Versions through 3.1
Micrografx Draw (DRW) Versions through 4
Microsoft Binder Versions 7.0 - 97
Microsoft Excel Charts Versions 2.x - 7.0
Microsoft Excel Macintosh Versions 3.0 - 98
Microsoft Excel Windows Versions 2.2 through 2000
Microsoft Multiplan Version 4.0
Microsoft Outlook Message (MSG) Text only
Microsoft PowerPoint for Macintosh Versions 4.0 through 98
Microsoft PowerPoint for Windows Versions 3.0 through 2000
Microsoft Project Version 98 Text Only
Microsoft Rich Text Format
Microsoft Windows Works Versions through 4.0
Microsoft Windows Works Versions through 4.0
Microsoft Windows Works Versions through 4.0
Microsoft Windows Write Versions through 3.0
Microsoft Word for Windows Versions through 2000
Microsoft Word Versions 4.0 through 98
Microsoft Word Versions through 6.0
Microsoft WordPad All versions
Microsoft Works (DOS) Versions through 2.0
Microsoft Works (DOS) Versions through 2.0
Microsoft Works (Mac) Versions through 2.0
Microsoft Works (Mac) Versions through 2.0
Microsoft Works Versions through 2.0
Microsoft Works Versions through 2.0
Mosaic Twin Version 2.5
MultiMate Versions through 4.0
Navy DIF All versions
Nota Bene Version 3.0
Novell Perfect Works Version 2.0
Novell Perfect Works Version 2.0
Novell PerfectWorks (Draw) Version 2.0
Office Writer Versions 4.0 - 6.0
OS/2 Bitmap All versions
Paint Shop Pro (PSP) Versions 5.0 and 5.01
Paint Shop Pro 6 (PSP) Win32 Only
Paradox (DOS) Versions through 4.0
Paradox (Windows) Versions through 1.0
PC Paintbrush (PCX)
PC-File Letter Versions through 5.0
PC-File+ Letter Versions through 3.0
Personal R:BASE Version 1.0
PFS:Professional Plan Version 1.0
PFS:Write Versions A, B, and C
Portable Bitmap (PBM)
Portable Graymap (PGM)
Portable Network Graphics (PNG) Version 1.0
Portable Pixmap (PPM)
Professional Write Plus Version 1.0
Professional Write Versions through 2.1
Progressive JPEG
Q & A Versions through 2.0
Q&A Version 2.0
Q&A Write for Windows Version 3.0
QuattroPro for DOS Versions through 5.0
QuattroPro for Windows Versions through 9.0
R:BASE System V Version 1.0
R:BASE Versions through 3.1
Reflex Version 2.0
Samna Word Versions through Samna Word IV+
SmartWare II Version 1.02
SmartWare II Version 1.02
SmartWare II Version 1.02
Sprint Versions through 1.0
Sun Raster (SRS)
SuperCalc 5 Version 4.0
Text Mail (MIME) Versions 1.0
Total Word Version 1.2
Truevision TGA (TARGA) Version 2
Unicode Text All versions
UNIX Compress
UNIX TAR
UUE
vCard Version 2.1 Visio Versions 4, 5 and 2000 Preview
Volkswriter 3 & 4 Versions through 1.0
VP Planner 3D Version 1.0
Wang PC (IWP) Versions through 2.6
Windows Enhanced Metafile (EMF)
Windows Metafile (WMF)
Windows Word Processors
WordMARC Versions through Composer Plus
WordPerfect for Windows Version through 9.0
WordPerfect for Windows Versions through 8.0
WordPerfect Graphics (WPG & WPG2) Versions through 2.0
WordPerfect Versions 1.02 through 3.0
WordPerfect Versions through 6.1
WordStar 2000 Versions through 3.0
WordStar for Windows Version 1.0
WordStar Versions through 7.0
X-Windows Bitmap (XBM) x10 compatible
X-Windows Dump (XpM) x10 compatible
X-Windows Pixmap (XDM) x10 compatible
XyWrite Versions through III Plus
ZIP PKWare Versions through 2.04g