Program Objectives
Enhances your qualifications to a potentially promising career , and gives a chance for you to land your future dream job.
Pre-requisites and Requirements
Completion of Fresh Graduate Program Track 1.
This program is designated for Fresh Graduates with 0-1 years of experience.
Program Contents
First Impression
- Customer's perception
- Body, Verbal Language, Voice, Appearance (facial expressions)
- Practicing courtesy
- Ladies/Gentlemen corporate image for success
Interviews (Why me?)
- Types of interviewers
- Interview rules- do's & don'ts
- Interview questions
- Closing interview successfully
- Post-interview communication
Business Writing II
- Advanced Business Writing
- Professional documentation
Customer Service
- Customer Perceptions
- Customer Satisfaction & Expectations
- Communicating with Customers
- The Do's and Don'ts
- Problem Definition & Solving
- Meeting needs
- Dealing with anger
- Top Ten Customer Service Tips
Time Management
- Definition of Time Management - how it works
- Why Manage Time; Time wasters
- Setting Priorities
- Planning and Goal setting
- Controlling Time
- Problem Solving
- Tips to follow in Time Management
Course Date (s) & Fees
Course dates can be checked on the Fresh Graduate ProgramCalendar 2006
- Fees : LE 600 per Person per Track
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