Program Objectives

Enriches your professional competencies and personal talents, and provides room for potential career growth within your organization.

Pre-requisites and Requirements

Successful completion of Fresh Graduate Program Track 1.
This program is designated for newly hired employees with 0-1 years of experience.

Program Contents

First Impression

• Customer's perception



• Body, Verbal Language, Voice, Appearance (facial expressions)



• Practicing courtesy



• Ladies/Gentlemen corporate image for success

Basic Presentation Skills

• Start off : Plan, formulate objectives, identify audience



• Overcoming Nervousness



• Establishing Credibility



• Design /structure the Presentation



• Using Skills: clear messages, communicating concepts, interaction



• Difficult issues & people



• Communicator vs. presenter

Business Writing II

• Advanced Business Writing



• Professional documentation

Customer Service

• Customer Perceptions



• Customer Satisfaction & Expectations



• Communicating with Customers



• The Do's and Don'ts



• Problem Definition & Solving



• Meeting needs



• Dealing with anger



• Top Ten Customer Service Tips

Time Management

• Definition of Time Management - how it works



• Why Manage Time; Time wasters



• Setting Priorities



• Planning and Goal setting



• Controlling Time



• Problem Solving



• Tips to follow in Time Management

Course Date (s) & Fees

Course dates can be checked on the Fresh Graduate ProgramCalendar 2006

Our special discounted rates for this program varies according to the number of applicants and is distributed as follows:

• Less than 5 applicants: LE 750 per person / track



• From 5- 10 applicants : LE 675 per person / track



• From 11 - 15 applicants: LE 640 per person / track



• From 16-20 applicants : LE 600 per persons / track

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