Program Objectives

Enriches your professional competencies and personal talents, and provides room for potential career growth within your organization.

Pre-requisites and Requirements

This program is designated for newly hired employees with 0-1 years of experience.

Program Contents

Verbal Communications

• How to reduce stress on the job



• Communication blockers



• The Do's and Don'ts in Communication



• Coping with negative communication

Telephone Skills

• The Frustration of Careless Telephone Use



• Tips for Telephone Courtesy



• Criticizing the Calls



• Tips for Clearer Communication



• Tips for using Answering Machines and Other Technology



• Making Telephone Use more efficient



• Getting Back on Track

Business Writing

• How to get results with Business Writing



• English Grammar



• Business Letter and Styles



• Punctuation



• Writing Memo

Basic Negotiation Skills

Negotiation skills - outcome of Effective communication & influencing skills Define your objectives, your customers' motives before & during the process Negotiation tactics and tips

Teamwork

Interactive Team Building- Communication Tips, Motivation Techniques, Active Listening.. Tips to help you and your team win Getting cooperation team building that works

Course Date (s) & Fees

Course dates can be checked on the Fresh Graduate ProgramCalendar 2006

Our special discounted rates for this program varies according to the number of applicants and is distributed as follows:

• Less than 5 applicants: LE 750 per person / track



• From 5- 10 applicants : LE 675 per person / track



• From 11 - 15 applicants: LE 640 per person / track



• From 16-20 applicants : LE 600 per persons / track

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