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Telephone Skills at Work - Code no: S-19

Workshop Objectives:

This workshop focuses on business telephone skills. Whether you work the phone allday-taking orders, selling, handling requests-or simply use the telephone for routine business communications, this workshop will help you to refine your telephone skills and make your work easier

Workshop Contents:

• Business use of the telephone
• The challenge of telephone communication
• Key telephone skills
• Business telephone tips
• Handling incoming calls
• Handling customer orders
• Handling customer problems and complaints
• Handling outbound calls

Language and Handouts:
English language

Duration:
15 hours

Who should attend:
All

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