Training/Career Development
	Secretarial workshops Management workshops Business Etiquette & Protocol Human Resources workshops Sales & Marketing workshops Finance, Accounting, Auditing & Management Reporting workshops Information Technology Workshops

Total Quality Management Workshop - Code no: M - 13

Workshop Objectives:

To introduce managers to the basic concepts of total quality management as a cultural change that influences all company approaches to business (market, customers, competition, employees …) with a focus on application and adding value.

Workshop Contents:

• Fundamentals of total quality management
• Implementing total quality management
• The role of measurement in total quality
• Creating to total quality corporate environment
• The human resource and quality management
• Putting the customer first
• The road to continuous improvement
• Bench marketing for quality
• ISO 9000 and total quality
• Total quality management applications in your business
  

Language and Handouts:
English language

Duration:
15 hours

Who should attend:
All Manager within companies considering TQM implementation

Top