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Maximizing Call Center Performance - Code no: CC - 2

Workshop Objectives:

This workshop will provide you with 136 innovative ideas for increasing productivity and customer satisfaction. It will show you companies like yours solved problems like yours. It can show you how companies from other industries put together technology solutions for application that your companies performs too.

Workshop Contents:

• Billing and credit
• Media blending
• Collections
• Computer telephone integration
• Fundraising
• Help desk
• Information services
• The internet
• Kiosks
• Monitoring and agent evaluation
• Order handling
• Sales
• Customer service
• Staffing
• High tech product support
• Virtual call centers

Language and Handouts:
English language

Duration:
15 hours.

Who should attend:
Call centers supervisors and managers

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