| General Questions |
 |
What is the Online Training Service? |
| |
Online Training refers to learning new information and skills using a computer connected to the Internet giving you the opportunity to learn anytime and anywhere. It can be as rich and valuable as the classroom-learning experience. It can also provide better learning results at a lower cost than the traditional classroom methods - reaching more people in a shorter amount of time
|
|
|
What is the process and method of Online Training? Is it based on an instructor, or video, or text? |
| |
The learning method is based on a computer connected to the internet. You log in to our website www.amcham.org.eg and using a user name and password you access your courses.
There is no instructor; however, there is text that is displayed in an interactive and entertaining way. Some of the courses contain visual (audio recorded assistance) and short demonstrative videos.
|
|
|
How can I receive the content? CD's, books, download material, etc. ? |
| |
There is no material to be taken; all the material needed is found online. The material is not downloadable, however it could be printed using the “printable version” option that is found within the course features. |
|
|
Can I take these courses on my Macintosh computer? |
| |
Yes, it is possible to view your online courses on a Macintosh computer with the following supported browsers:
- Internet Explorer 6.0 or higher
- Firefox 3.0 or higher
- Chrome 3.0 or higher
- Safari 4.0 or higher
|
|
|
What are the appointments (times of lessons) of the course? |
| |
There are no appointments for the courses. The courses are available 24/7. You can access it anytime from anywhere using your password and user name. |
|
|
Are there any exams that I need to take after finishing these courses? |
| |
There are no exams but there are scored questions that you are being asked after each section in a chapter. When you finish the chapter you can see your score. You have to score above 70% in each chapter to pass the course.
If you score below 70% the system allows you to repeat the wrongfully answered questions. |
| Learning Questions |
|
|
Is there a certain order in which I should study the content/courses? |
| |
You are free to study the courses with any order you choose. |
|
|
Do I have to study and finish all the courses in the package? |
| |
You do not have to study all the courses in the package you bought. You will earn a certificate for whatever number of courses you have finished. The objective of a package is to offer the user a variety of courses to choose the ones that are most suitable for his/her needs. |
|
|
Is there a time limit to finish the package/course i purchased? |
| |
Package Account:
Once your account is activated, you will have one year access validity to all courses of the package.
Course Account:
Once your account is activated, you will have six months access validity to all chapters of the course.
|
|
|
How do I start the courses? |
| |
After we collect your payment, your account will be active after two or three working days.
You will be receiving an e-mail with your username and password to access the courses.
You can access your courses by visiting www.amcham.org.eg/ots then click on "Access Your Courses" link. Enter your username and password (as stated in the email sent).
|
|
|
Can I extend my course/package for certain time? |
| |
yes. It is possible to extend your course/package by repurchasing it again.In this case you will be entitled to a 10% discount off the original price. By doing so, you will gain the same time period as before (6 months for a course and 1 year for a package).
|
| Certification Questions |
|
|
Is there any certification that I will receive after taking these courses? |
| |
Course Certificate(s):
After successfully completing all chapters of the course by scoring 70% or above in each chapter, you will be entitled to a course completion certificate (online on AmCham website and printed), certified by the American Chamber of Commerce and Mindleaders
Package Certificate(s):
In addition to individual certificates, you are entitled to a package certificate (online on AmCham website and printed) for all of the successfully completed courses
Important notices
- Certificates will be issued two working days after submitting your request.
- Printed certificates are to be collected from AmCham premises or delivered to your desired destination by FedEx. Check our Delivery Rates.
|
|
|
Are the certificates' fees included in the package price? |
| |
Yes, Certificate fees are included in the package price. Check our Delivery Rates.
The user is entitled to 3 printed course certificates and 1 printed package certificate at no added cost. Additional printed certificates will cost LE 20 each.
In addition, users are entitled to online course and package certificates that are published on AmCham website at no cost. |
|
|
How can I request extra certificates?
|
| |
To request an extra certificate, the first step is to pay LE 20 for every additional certificate
You can pick any of the following methods of payment:
- Cash at AmCham: pay cash for the extra certificates and receive them on the same day.
- Offline Credit Card payment: send an email to the OTS team highlighting the certificates you wish to print along with a scanned copy of your credit card authorizing us to deduct the amount due.
|
| Payment Questions |
|
|
How do I subscribe/pay? |
| |
- Place an order online: To do this you log to www.amcham.org.eg/OTS, our Online Training menu will appear, choose "BUY OTS Packages/Courses" (Top right) and fill out the application.
- An email will be sent to you with the quotation of your submitted order and your order expiry date (15 days from order date)
- Pay the order : There are several methods for payment:
- Cash: in this case, you need to print the order and bring it with you to our premises at 33 Soliman Abaza, Dokki, Giza or send someone on your behalf. Cashier working hours are from 9:00 a.m. - 2:00 p.m. Sundays to Thursdays.
- Cash: Payment through OTS Distributors.
- Bank Deposit: You can pay the full amount of your purchased package/courses through a bank deposit in any of NSGB branches in Egypt. (View details).
Upon completing the Bank Deposit, kindly scan the receipt you receive from the bank and upload it to a special link sent to your email on the same date of the transaction so that we can verify the process and complete the transaction.
- FedEx Collections: have FedEx courier company collect the payment from the place of your choice at an added charge.
- Online Payment (Visa/Master Card/BM Card): when filling the order, you will be asked about the method of payment. If you choose the online payment, there will be a form to fill online with your card details.
- Offline Payment (Visa/Master Card/Amex/Diners Club):
- Send a copy of your credit card by fax: print your payment form, fill in the credit card information in the form, sign it, photocopy your credit card (two sides) and fax it to (202) 3338-9896 or scan it and send it by email to nmohamed@amcham.org.eg
-
Pay at AmCham premises: print your payment form and bring it to AmCham Premises at 33 Soliman Abaza St., Dokki, Giza. Cashier working hours are from 9:00 a.m. - 2:00 p.m. Sundays to Thursdays
- Cheque: in this case, you need to print your payment form and bring it with your cheque to AmCham Premises at 33 Soliman Abaza St., Dokki, Giza or send someone on your behalf. Cashier working hours are from 9:00 a.m. - 2:00 p.m. Sundays to Thursdays.
- Bank transfer: Our Bank transfer details are: For bank transfer, please transfer the full amount in Egyptian Pounds to AmCham bank account as follows
- Swift No.: UBOEEGCX (United Bank Of Egypt), El Mohandessin Branch 76 Gameat EL Dowal EL Arabia St. Giza
- Tel. #33360504 Fax#33360510
- Beneficiary: American Chamber Of Commerce In Egypt, 33 Soliman Abaza Street - Dokki Post Code 12311
- Account No. : 155000
P.S. Upon completing the transfer, kindly scan the transfer form that you receive from the bank and upload it to a special link sent to your email so that we can verify the process and complete the transaction.
|
