General Questions
	What is the Online Training Service?
	What is the process and method of Online Training? Is it based on an instructor, or video, or text?
	How can I receive the content? CD's, books, download material, etc.
	What are the appointments (times of lessons) of the course?
	Are there any exams that I need to take after finishing these courses?
	Is their any certification that I will receive after taking these courses?
	Are the certificates' fees included in the package price?
	Is there a certain order in which I should study the content/courses?
	Do I have to study and finish all the courses in the package?
	Is there a time limit to finalize this package?
	How do I subscribe?

What is the Online Training Service?

Online Training refers to learning new information and skills using a computer connected to the Internet giving you the opportunity to learn anytime and anywhere. It can be as rich and valuable as the classroom-learning experience. It can also provide better learning results at a lower cost than the traditional classroom methods - reaching more people in a shorter amount of time

What is the process and method of Online Training? Is it based on an instructor, or video, or text?

The learning method is based on a computer connected to the internet. You log in to our website www.amcham.org.eg and using a user name and password you access your courses. There is no instructor; however, there is text that is displayed in an interactive and entertaining way. Some of the courses contain visual (audio recorded assistance) and short demonstrative videos.

How can I receive the content? CD's, books, download material, etc.

There is no material to be taken, all the material needed is found online, and could be printed using the printable version option.

What are the appointments (times of lessons) of the course?

There are no appointments for the courses. The courses are available 24/7. You can access it anytime from anywhere using your password and user name.

Are there any exams that I need to take after finishing these courses?

There are no exams but there are scored questions that you are being asked after each section in a chapter. When you finish the chapter you can see your score. You have to score above 70% in each chapter to pass the course. If you score below 70% the system allows you to repeat the wrongfully answered questions.

Is their any certification that I will receive after taking these courses?

Course Certificate(s):

Package Certificate(s):

Important notices

• Certificates will be issued two working days after submitting your request.
  
  
• Printed certificates are to be collected from AmCham premises or delivered to your desired destination. Check our Delivery Rates.

Are the certificates' fees included in the package price?

Yes, Certificate fees are included in the package price. Check our Delivery Rates

Is there a certain order in which I should study the content/courses?

You are free to study the courses with any order you choose.

Do I have to study and finish all the courses in the package?

You do not have to study all the courses in the package you bought. You will get certified for whatever number of courses you have finished. The objective of a package is to offer the user a variety of courses to choose the ones that are most suitable for his/her needs.

Is there a time limit to finalize this package?

How do I subscribe?

1. Place an order online: To do this you log to www.amcham.org.eg/OTS, our Online Training menu will appear, choose "order online" (Top right) and fill out the application.



2. Pay the order : There are several methods for payment:
   1. Cash/ cheque: in this case you need to print the order and bring it with you to our premises at 33 Soliman Abaza, Dokki. Our cashier is open daily from 9-2 except Fridays & Saturdays and Official holidays.
   
   
   
   2. Offline Payment (Visa/Master Card/Amex/Diners Club): you can come to pay in our premises as the above, or you can photocopy your credit card (two sides), scan it and send it by email to sramzy@amcham.org.eg with a copy of your order. You can also send it by fax to 33389896, but you need to make sure that the signature and the card numbers are clear.
   
   
   
   3. Online Payment (Visa/Master Card/BM Card): when filling the order, you will be asked about the method of payment. If you choose the online payment, there will be a form to fill online with your card details.
   
   
   
   4. Bank transfer: Our Bank transfer details are:
      • Swift No.: UBOEEGCX (United Bank Of Egypt), El Mohandessin Branch 76 Gameat EL Dowal EL Arabia St. Giza
      • Tel. #33360504 Fax#33360510
      • Beneficiary: American Chamber Of Commerce In Egypt, 33 Soliman Abaza Street - Dokki Post Code 12311
      • Account No. : 155000
      P.S. Upon completing the transfer, kindly scan the transfer form that you receive from the bank and e-mail it to sramzy@amcham.org.eg with your order ID number so that we can verify the transaction and complete the process.



3. Start using your account
   After we collect your payment, your account will be active after two or three working days. You will be receiving an e-mail with your username and password to access the courses. You can access your courses by visiting www.amcham.org.eg/ots then click on "Access Your Courses" link. Enter your username and password (as stated in the email sent).