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Powerful Telephone Skills - Code no: S-6      Schedule

Workshop Objectives:

The telephone is the most used and abused machine in any office. Many people have never learned the basics of telephone courtesy and effectiveness. This workshop is designed to teach you about telephone courtesy; clearer communication; dealing with all sorts of callers, even difficult and abusive ones; achieving customer satisfaction; and enhancing your image.

Workshop Contents:

You will come away from this workshop with:

• Telephone Courtesy
• Having Clearer Communication
• Using Answering Machines and Other Technology
• Making your Telephone use more Efficient

Language and Handouts:
English language

Duration:
10 hours

Who should attend:
Everyone who works with the telephone: secretaries, sales representatives, customer service representatives, etc.

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