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Professional Secretaries - Code no: S-4

Workshop Objectives:

To become a professional secretary and a productive work partner, a secretary should master certain skills besides polishing up her basic office procedures. Time management, filing, writing skills, oral communication skills; and good PR are but a few of the abilities the secretary should be an expert in. This course is designed to assist the secretary to become an efficient professional employee and polish her professional image.

Workshop Contents:

Planning and Organizing a Smooth-Running Office

• A master plan to keep your boss calendar up-to-date
• Developing Superior organization skills
• Planning like a profession

Filing Strategies and Techniques

• Choosing the best filing system for your organizational needs
• Processing, routing and storing your files

Professional Correspondence & Telephone Manners

• How to write and organize professional memos, letters and reports
• Managing the flow of office information

Practicing Good Public Relations Skills

• Handling visitors professionally
• Establishing and maintaining good working relationships

Coordinating Travel Arrangements and Business Meetings

• Planning an executive’s business trip from start to finish
• Effective meeting coordination

Polishing Your Professional Image

• How to create a professional image others respect

Language and Handouts:
English language

Duration:
15 hours

Who should attend:
Secretaries from all Fields and Secretaries

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