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E-mail Etiquette - Code
no: S-17
Workshop Objectives:
Discover how to use email effectively and efficiently, while presenting a professional image. Email may be the only form of contact you have with a person. That person is developing perceptions about you (and your company) based on your email messages.
Workshop Contents:
- Determine which method of communication is best for any given situation
- Drastically reduce the quantity of messages you send and receive.
- Dramatically improve the effectiveness of your messages.
- Discover the most effective technique for getting your email message opened.
- Identify specific email time management techniques.
- Determine the appropriate tone to use in an email message.
- Learn techniques for composing and formatting effective email messages.
- Discover how to get your messages read, answered, and acted upon. (People
don’t respond to your questions? Learn why, and what to do!)
- Determine what greetings, closings, signatures, and contact information should
be included in email messages and where to put them.
- Discover how the appearance of email affects your professional image. Identify
and avoid mistakes in punctuation, grammar, and spelling.
- Avoid misinterpretations by limiting the use of jargon and technical terms.
- Maintain cohesion and clarity when responding to messages.
- Improve efficiency by understanding certain elements of email (e.g., “Reply” vs.
“Reply All,” “cc” vs. “bcc,” and “Forwarding”).
- Discover when to paste and when to attach documents.
- Create a positive, professional image via email.
Language and Handouts:
English language
Duration:
15 hours
Who should attend:
All
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