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Effective Customer Service Workshop - Code no: M&S - 17 -1     Schedule

Workshop Objectives:

This workshop aims at developing professional people who understand their contribution towards making their companies successful. Participants will gain better understanding about their customers and the way to treat them, which will help to maximize profitable revenue for their companies.

Workshop Contents:

• Basic definitions.
• Who is the customer?
• Categories of customer turnoffs.
• Active listening.
• Rules of phone courtesy.
• Types of calls. (Initial, Follow up, customer care calls).
• Plan for a call.
• How to gain customer satisfaction. (Effective Service)
• Objection handling guidelines.
• Seeking information.

Language and Handouts:
English language

Duration:
8 hours.

Scheduled Date:
Sales & Marketing Directors/Managers, sales, marketing and service officers.

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