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Knowledge Management Workshop - Code
no: M - 30
Workshop Objectives:
This workshop is designed to enable participants to gain profound
knowledge in knowledge management.
- Understand knowledge capability
- Measure the capability of knowledge management
- Transfer knowledge management to profit and competitive advantage
in the challenging environment
- Employ management tools and methods of improvement
- Establish clear responsibility and accountability for knowledge
management
- Identify the interfaces of key activities within and among departments
- Institute a learning organization and training for everyone
- Employ a consistent organization-wide approach through measurement
and evaluation
- Establish goals to guide, and measure to track knowledge management
implementation success
- Recognize and acknowledge knowledge management impact
Workshop Contents:
- Introduction to knowledge management terminology
(What is KM, Tacit/Explicit knowledge, Define KM, Drivers)
- Types of knowledge
- Information vs. knowledge
- Knowledge management edge
(The origin, Preliminary strategy, Progress, Kos, IT)
- World class knowledge management
- Evaluating knowledge management tools
- Developing strategy
(Fundamentals, Budgeting problems, assign responsibility, building
infrastructure)
- Forming a steering committee
- Implementing the strategy
(Develop the right competence, achieve better business results,
manage competitive global business environment)
- Being a knowledge management organization
(Change management, project team, learning organization BSC measurement,
performance and competence)
- 10-step road map (a model for successful knowledge management
implementation)
- Being an intelligent organization
- Case study
Language and Handouts:
English language
Duration:
15 hours
Who should attend:
Top and middle managers involved in decision-making and formulating the organization’s mission and strategy; knowledge management and HRD professionals with a basic understanding of knowledge management
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