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Business Etiquette of Customer InteractionWorkshop
- Code no: E- 4
Workshop Objectives:
This workshop examines the business etiquette of customer interaction. Competition in any industry means that customers have a choice between several suppliers of identical or similar products and services. So great customer care means the difference between business success and failure.
Workshop Contents:
- Business etiquette of customer care
- Four rules to build a positive first impression
- Seven easy ways to sabotage this positive first impression
- Internal customer, man and women as colleagues
- The cardinal sins at the workplace
- The business etiquette global rules for office etiquette and
protocol
- The eight basic skills of professional customer interaction
- Body language signals and how it affects customer interaction
- Eight sticky situations at the workplace while dealing with
a customer
- Business etiquette of customer service
- Difference between a customer care and a customer service
- Definition of customer service
- Why service is getting bad
- How to build a positive unforgettable moment with your customer
- Seven types of questions to access customer needs and meet his
expectations
- DISC behavioral types of customer and how to handle professionally
- 21 easy ways to measure your customer satisfaction
Language and Handouts:
English language
Duration:
15 hours
Who should attend:
Customer care and customer service staff, hotline staff, sales and marketing staff, CPS staff and VIP customer care department staff
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