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February Workshops:
Report Writing
Consultant Azza Shaaban presented the Report Writing workshop at
AmCham premises on February 9, 2004.
In the world of business, the efficiency of any executive is based
on his/her ability to handle situations, analyze them and come out
with recommendations. Documenting and presenting all this has become
a must, and thus report writing skills are vital for any success-seeking
executive. This course looks at the forming of business reports
in different formats and styles, focusing on report-building and
composition, as well as the use of graphs, diagrams and statistics.
Effective Customer
Care & Service
Consultant Hisham Ezz El Arab presented the Effective Customer
Care & Service workshop at AmCham premises on February 9-12,
2004.
The workshop aims at improving the overall performance of employees
with extensive exposure to customers, such as customer service employees.
The workshop, which is especially designed and fully customized
to fit the needs of such employees, examines real-life issues and
offers practical solutions. It also looks at proven, globally acknowledged
models and recipes, as well as some “secrets of the trade”
to further guide participants. The workshop consists of two modules:
- Customer care and service (CC&S)
- Handling complaints and complainers (HC&C)
Introduction & Fundamentals of PR
Consultant Heba El Sousy presented the Introduction & Fundamentals
of PR workshop at AmCham premises on February 15-17, 2004.
The workshop is designed to help staff members at any level who
are about to become involved with public relations. It provides
participants with an overview of the public relations function and
the environment in which the industry operates. The course is designed
to help participants apply the fundamental principles of public
relations to their own organizations, create and assess a public
relations plan, have a better understanding of the media and the
processes involved in dealing with them, and manage the different
aspects of a public relations program/campaign.
Project Management for IT Professionals
Dr. Mostafa El Azhary presented the Project Management for IT Professionals
workshop at AmCham premises on February 16-19, 2004.
The workshop gives the foundation for tomorrow’s creators
and managers by providing meaningful examples of real projects.
By weaving together theory and practice, it presents an understandable,
integrated view of information technology project management.
Training Needs Assessment Tools & Techniques
Consultant Heba El Sousy presented the Training Needs Assessment
Tools & Techniques workshop at AmCham premises on February 24-26,
2004.
The workshop aims to help participants:
- Select and use a range of methods for identifying and analyzing
training needs appropriate to individual, group and organizational
levels
- Prepare for and carry out information-gathering using different
techniques
- Identify ways of analyzing and reporting upon findings
- Identify the appropriate media to meet training needs
- Set training plans
- Implement a structured evaluation and assessment strategy for
training programs
- Analyze and present the information gained from the evaluation
and assessment process
Financial Analysis Tools
Dr. Hussein Eissa presented the Financial Analysis Tools workshop
at AmCham premises on February 17-19, 2004.
The workshop aims at:
- Presenting the main components of financial analysis
- Studying the important tools of financial analysis
- Providing participants with the required skills to apply financial
analysis tools
Top
Turn customer service
mistakes into increased customer loyalty
When your company accidentally sends a customer the wrong
product, and the customer calls to complain, try this tactic:
Let them keep the “mistake,” and send the right
product overnight. This simple tactic turns a snafu into a
solid marketing effort.
Rather than remembering that your company screwed up, the
customer is left with a good feeling about the company –
and an extra gift. If the “mistake” cost too much
to give away for free, send a different gift when you send
out the right product.
Reprinted with permission from the Manager’s intellegence
Report, www.ragan.com
Use these tips to improve your relationship
with your boss
Arguably the most important relationship you have at work
is the one you have with your boss. Your boss often holds
the key to your career – and your future. Use the following
advice to create a great working relationship with your supervisor:
Use written communication wisely
If, like many people, you are nervous communicating face-to-face
with your boss, consider using memos and e-mail to relay important
information instead. The writing process helps people organize
their thoughts and truly think through what they want to say.
Your boss will appreciate the chance to sit back at his or
her leisure and read through the information.
Offer suggestions instead of pronouncements
Every time you are about to say something like, “This
is the way it should be done,” instead say: “I’d
like to make a recommendation here. Why don’t we...”
You will be seen as flexible and easy to work with –
rather than blunt and overbearing.
Relate any bad news you’re
aware of inside the company
No boss likes a “bad news Nellie” – someone
who comes running to them with every little problem. However,
if people are talking about serious problems in the company
– with a new product, for example – your boss
will appreciate hearing about it from you.
Reprinted with permission from the Manager’s intellegence
Report, www.ragan.com
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