Training/Career Development
	Certification Programs Training Courses and Tailored Workshops CDC Newsletter Fresh Graduates Program

	Issue6 - Jan 06		Issue5 - September 05
	Issue3 - Sep. -Dec. 04		Issue4 - April 05
	Issue1 - Jan - Mar. 04		Issue2 - Apr. - Jul. 04

Volume2, Issue1
Message from CDC Manager
Certification Training Programs
September	Workshops
October	Workshops
November	Workshops
December	Workshops

December Workshops:

Dr. Hussein El Hamawy conducted the Advanced Management Skills workshop at AmCham premises on December 1-2, 2004.

The workshop discussed:
• Leadership: The skill of all skills
• Managerial decision making
• Working effectively within a group
• The skill of motivating others
• Managing conflict

Consultant Cynthia Bran-denberg held the Executive Secretary to Office Manager workshop at AmCham premises on December 5-6, 2004.

The workshop helped participants learn how to:
•Review current skills, assess development needs and future goals
• Explore ways to broaden the scope and responsibility of their job
• Identify the many roles of office manager and make a smooth transition from one role to another
• Apply the metaphor of “thinking outside the box” to idea generation and problem-solving activities
• Define problem-solving and decision-making and identify the steps in each process
• Regain control of time and life by applying strategies to deal with scheduling and delegation
• Communicate effectively using persuasive and positive communication
• Practice providing information effectively
• Plan, organize and participate more effectively in meetings

Consultant Sherif El Attar conducted the How to be Creative on the Job workshop at AmCham premises on December 5-7, 2004.

The workshop was designed to develop abilities and processes that promote innovation and create different solutions.

Consultant Sherif El Attar conducted the Financial Reporting and Statement Presentation workshop at AmCham premises on December 5-7, 2004.

The workshop outlined the main products of accounting, namely financial reports and statements. These show the results of current operations and the cash flow details from operational, investment and finance activities.

Consultant Hussein El Hamawy presented the Team Work workshop at Amcham premises on December 12-13, 2004.

The workshop hypothesized that the organizations that embrace the teamwork concept boost productivity because they train workers to use their minds as well as their hands. But for teamwork to succeed, an organization must adjust its culture to boost the morale of its workers. Successful teamwork requires managers to coach more than they manage; to communicate; to make the most of meetings; to learn how to motivate and persuade team members and to be ready to handle conflict as it arises.

Consultant Ashraf Hafez gave the Interviewing Skills workshop at the Amcham premises on December 15 – 16, 2004.

The workshop was specifically dedicated to the interview process within the HR function. It was comprised of lectures and interactive discussions with some role-playing activities.

The consultant Cynthia Brandenberg gave the Conflict Resolution workshop at the Amcham premises on 14 – 16 December 2004.

The workshop took the view that conflict is a creative process rather than a destructive one. It offered ways to recognize and resolve conflict situations.

Dr. Ahmed Hosny gave the Balanced Scorecard workshop at the Amcham on the 12 – 14 December 2004.

The workshop taught participants to:
• Find new ways to think about their work, department and people
• Become strategic players and devise methods to achieve results
• Motivate employees and measure their performance
• Get the most of their team members’ intellectual capacities and talent
• Differentiate between operational strategy and thinking strategy
• View the company from the perspective of a different department
• Remove interdepartmental barriers in favor of achieving results
• Facilitate communication and speak a common language
• Implement company strategy
• Establish a new performance management tool to reward and motivate employees
• Develop company measurement indicators for qualitative and quantitative data

Self-Assessment for Managers
Gauge your customer relations quotient by seeing how many of these statements you can say “Yes” to:

• I regularly schedule myself to work in a customer contact position.
• I schedule regular training sessions for my employees – and for myself – aimed at making us more effective in serving our customers.
• I promote team spirit and do all I can to create opportunities for my staff to provide superior service.
• I consider service delivery a vital factor in performance standards and objectives.
• I make sure that our policies and procedures support our service strategy.
• I require that my staff and I constantly monitor our service levels.

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